Cancellations / Trip Cancellation / Cancellations

We recommend that all guests take out travel cancellation insurance, which will come into effect in the event of an unforeseen cancellation.

Cancellations free of charge for individual travelers and groups of up to 6 people are possible up to 48 hours before arrival in the event of bad weather / avalanche danger (natural hazard), which, for example, makes a tour impossible. Cancellations can be made by telephone or in writing up to 5 p.m. two days before arrival. In the event of weather uncertainties, other deadlines can be agreed in consultation with the Alpin Center Sustenpass.

Larger groups have a 7-day cancellation period. Other reasons such as illness/accident cannot be claimed and will incur corresponding costs.

The Alpin Center Sustenpass reserves the right to charge for the lost service depending on the degree of indebtedness (usually 60 - 100% of the service offered).

In the case of no-show or early departure, the total amount is due.

You can view our general terms and conditions under this link.